Your Questions, Answered
Here, you’ll find answers to the most common questions about our premium CS2 skins and the purchasing process. Our goal is to make your shopping experience as smooth as possible. If you don't see the information you need, feel free to reach out to us through the contact form!
How do I buy skins on EpicSkinShop?
To buy CS2 skins, simply browse our catalog, select the skins you like, and add them to your cart. Once you’re ready to checkout, complete your purchase using one of our secure payment methods.
What payment methods do you accept?
We currently accept Visa, MasterCard, Google Pay, and Apple Pay for safe and convenient transactions.
Can I sell my skins on EpicSkinShop?
No, EpicSkinShop is currently a platform only for purchasing CS2 skins. We do not offer an option for users to sell skins.
How do I provide my Steam Trade URL?
During the checkout process, you’ll be asked to enter your Steam Trade URL. This URL allows us to transfer purchased skins directly to your Steam account. Make sure it’s accurate to avoid delivery issues.
How do I find my Steam Trade URL?
Go to Steam and log in. Click on your username > Inventory. In the right corner, click “Trade Offers.” Select “Who can send me Trade Offers?” and copy your Trade URL from this page.
Do I need to log in to make a purchase?
Yes, you need to log in using your Steam account. This helps us verify your account and ensures smooth delivery of your skins.
Is my account information safe on EpicSkinShop?
Absolutely. We prioritize user security and never store your login credentials. Your login through Steam is completely secure and handled by Steam’s authentication system.
What if I don’t receive my skin after purchase?
If you experience any issues with receiving your skin, please reach out to us at info@epicskinshop.com. Make sure you have provided the correct Steam Trade URL and that your inventory is set to public.
Can I cancel my order?
Once an order is placed and confirmed, it cannot be canceled, as the skin trade is processed automatically. If you encounter an issue, please contact us for assistance.
What should I do if I entered the wrong Steam Trade URL?
If you entered an incorrect Trade URL, please reach out to us at info@epicskinshop.com as soon as possible. We’ll try our best to assist you, but note that EpicSkinShop is not responsible for issues caused by incorrect information.
How long does it take to receive my skin after purchase?
Delivery is typically instant, but in some cases, it may take a few minutes. Once the trade offer is sent, you’ll need to accept it in your Steam account to complete the transaction. Please make sure your Steam inventory is set to public, as this can impact delivery time. If you don’t see the trade offer right away, check your Steam notifications or refresh your Steam client.
Is there a minimum purchase amount?
There is no minimum purchase requirement. You can buy as few or as many skins as you’d like.
What if I encounter an error during checkout?
If you experience any issues at checkout, try refreshing the page or using a different payment method. For further assistance, feel free to contact us at info@epicskinshop.com.
Do you offer any discounts or promotions?
Occasionally, we run promotions or discounts on specific skins. Keep an eye on our site or subscribe to our newsletter to stay updated on deals.
How can I contact customer support?
If you need further assistance, feel free to reach out via email at info@epicskinshop.com. Our team is here to help!