Last Updated: March 3, 2025
Thank you for choosing Epicskinshop.com (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website at https://epicskinshop.com (the “Website”). It also describes your rights regarding your personal data and how you can exercise them.
We are located at 128 City Road, London, United Kingdom, EC1V 2NX, with Company Registration Number: 16139920. Our server is physically located in Germany. If you have questions or concerns about this Privacy Policy, please contact us at privacy@epicskinshop.com.
1. Scope of This Privacy Policy
This Privacy Policy applies to all visitors, users, and customers who access or use our Website. By using the Website, you agree to the collection, storage, use, and disclosure of your personal data in accordance with this Privacy Policy. If you do not agree, please discontinue using our Website immediately.
2. Data We Collect
We collect different types of personal data to provide and improve our services, process payments, and communicate with you. The types of personal data we collect include:
- Personal Information Provided by You
- Contact Details: Such as your name, email address, phone number, and billing/shipping address.
- Account Credentials: If you create an account with us (username and password).
- Payment Information: Limited payment details used to process transactions (e.g., card type, partial card number). Full card details are securely handled by our payment processors (Visa, MasterCard, Google Pay, Apple Pay).
- Communications: Information you provide when you contact us (e.g., customer service inquiries, feedback, or messages).
- Information Automatically Collected
- Log Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other usage statistics.
- Cookies and Similar Technologies: We use cookies, beacons, tags, and scripts to collect information. For details on how we use cookies, please see our Cookie Policy.
- Information from Third Parties
- Payment Processors and Financial Institutions: To confirm and complete your transactions.
- Analytics Providers: Such as Google Analytics, to help us understand how you use our Website and to enhance your experience.
We do not knowingly collect or process “sensitive personal data” (e.g., health information, biometric data, etc.) unless it is strictly necessary and you have explicitly consented to such processing. We also do not intentionally collect data from children under the age of 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal data, please contact us at privacy@epicskinshop.com, and we will promptly delete such information.
3. Legal Basis for Processing Your Data
We process your personal data in accordance with the applicable data protection laws, including the UK Data Protection Act 2018 and the EU’s General Data Protection Regulation (GDPR). The legal bases for our processing activities may include:
- Consent: When you explicitly consent to our processing of your personal data for specific purposes (e.g., subscribing to our newsletter).
- Contractual Necessity: Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract (e.g., processing payments, providing customer support).
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving and securing our Website, provided those interests are not overridden by your privacy rights.
- Legal Obligations: Where we need to process your data to comply with a legal or regulatory obligation.
4. How We Use Your Data
We use the personal data we collect for the following purposes:
- Order Processing and Payment
- To process and fulfill your orders for CS2 skins and related products.
- To manage and verify your payment information (Visa, MasterCard, Google Pay, Apple Pay).
- Account Management
- To create, maintain, and secure your user account (if you choose to register).
- To enable login and manage account preferences.
- Customer Support and Communications
- To respond to your inquiries, provide technical support, and address complaints or issues.
- To send you transactional emails (e.g., order confirmations, shipping notifications, password resets).
- Website Functionality and Improvement
- To analyze usage trends and improve the functionality, performance, and user experience of our Website.
- To test and deploy new features and services.
- Marketing and Promotions
- To send you updates, promotions, and other marketing communications that may interest you, subject to applicable law and your consent where required.
- You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
- Security and Fraud Prevention
- To protect our Website and users from abuse, unauthorized access, fraud, or other illegal activities.
- To enforce our Terms of Service or other applicable agreements or policies.
- Legal and Regulatory Compliance
- To comply with all applicable laws, regulations, and legal obligations, including responding to lawful requests from public authorities.
5. How We Share Your Data
We may share your personal data with the following parties under certain circumstances:
- Service Providers and Contractors
- We engage third-party service providers to assist with payment processing, website hosting, analytics, email communications, and other essential services. These providers are contractually bound to safeguard your personal data and only process it on our behalf, following our instructions.
- Payment Processors
- Payment gateways (Visa, MasterCard, Google Pay, Apple Pay) handle your payment data securely. We only share the information necessary to complete and authorize the transaction.
- Business Transfers
- If we undergo a merger, acquisition, asset sale, or other business transaction, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
- Legal and Regulatory Disclosure
- We may disclose your personal data if required to do so by law or in response to a valid request by a public authority (e.g., law enforcement, courts).
- We may disclose information to protect our rights, property, or safety and that of our customers or others.
- With Your Consent
- We may share your personal data with other third parties if you have provided consent for us to do so.
We do not sell or rent your personal data to third parties for marketing purposes.
6. International Data Transfers
Because our company is based in the United Kingdom and our server is located in Germany, your personal data may be processed in these jurisdictions. Both the UK and EU maintain strong data protection regulations (UK Data Protection Act 2018 and GDPR, respectively). Where we transfer data outside the UK or the European Economic Area (EEA), we take appropriate measures to ensure an adequate level of protection, such as using Standard Contractual Clauses or other legally recognized methods.
7. Data Retention
We keep your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. The criteria used to determine the retention period include:
- Purpose Fulfillment: We retain data for the duration needed to deliver our services and complete your transactions.
- Legal and Regulatory Requirements: We may retain data to comply with legal obligations (e.g., tax and accounting rules) and dispute-resolution requirements.
- Business Operations: We may retain data for a reasonable period for backup, archiving, fraud detection, or auditing purposes.
When we no longer need your personal data, we securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights
You may have certain rights regarding your personal data under GDPR and other applicable laws:
- Right to Access: You have the right to request a copy of the personal data we hold about you and to check that we are processing it lawfully.
- Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
- Right to Erasure (“Right to Be Forgotten”): You can ask us to delete your personal data if there is no good reason for us to continue processing it, or if you have withdrawn your consent (where applicable).
- Right to Restrict Processing: You can request that we suspend the processing of your personal data, for example, if you want to establish its accuracy or the reason for processing it.
- Right to Data Portability: You can request the transfer of your personal data to another party, where technically feasible.
- Right to Object: Where we are relying on a legitimate interest or conducting direct marketing, you can object to the processing of your personal data on grounds relating to your specific situation.
- Right to Withdraw Consent: If you have consented to processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@epicskinshop.com. We may ask you to verify your identity before responding to such requests. We will respond within the timeframes required by applicable law.
9. Security Measures
We take the security of your personal data very seriously. We employ a range of technical and organizational measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction, including:
- Secure Sockets Layer (SSL) encryption to protect data transmission.
- Secure Hosting Environment in Germany with firewalls and intrusion detection.
- Access Controls limiting who can access data and under what conditions.
- Regular Security Audits and Updates to identify and mitigate vulnerabilities.
Despite our best efforts, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to collect and store information when you visit our Website. For more information about our use of cookies, please see our Cookie Policy. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our Website.
11. Third-Party Links
Our Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website you visit or service you use.
12. Children’s Privacy
Our Website and services are not directed to, nor do we knowingly collect data from, children under the age of 13 (or the relevant minimum age in your jurisdiction). If you believe that a child has provided us with personal data, please contact us at privacy@epicskinshop.com, and we will promptly delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or for other operational reasons. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Website after such changes indicates your acceptance of the updated Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:
KURAK SKINS LIMITED
128 City Road
London, United Kingdom, EC1V 2NX
Company Reg No: 16139920
Email: privacy@epicskinshop.com
We are committed to working with you to achieve a fair resolution of any privacy-related concern or complaint.
Thank you for trusting Epicskinshop.com with your personal data.
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Website.