Refund

Last Updated: March 3, 2025

At KURAK SKINS LIMITED (operating through Epicskinshop.com), we are committed to providing our customers with the highest quality digital goods, including CS2 skins. Because these products are digital and non-tangible, we have a strict No Refund policy. Please carefully review our policy below before making any purchase.

1. No Refund Policy

Due to the nature of our products, all sales are final. Once a digital product is delivered to you via your account or email, we do not accept returns or provide refunds. This policy applies to all digital products purchased on Epicskinshop.com, including but not limited to CS2 skins and any other digital content available for sale.

2. Order Cancellation

Once your order is processed and payment is confirmed, it cannot be canceled or refunded. You are encouraged to double-check your order before completing the transaction to ensure that all details, such as the product and payment method, are correct.

3. Product Availability

While we strive to ensure the availability of all items listed on our Website, there may be instances when a product is temporarily out of stock. If the product you purchased is unavailable, we will notify you and issue a full refund for that order. This may happen if there is an issue with our inventory or the product has been discontinued.

4. Defective Products or Technical Issues

As we sell digital goods, we take every precaution to ensure that all products are delivered correctly and are functional. However, if you experience technical issues with the delivery or access to the digital product, please contact our support team at privacy@epicskinshop.com as soon as possible. We will work to resolve the issue in a timely manner. If the issue cannot be resolved, we will assess the situation on a case-by-case basis and may offer a solution, such as access to a replacement product or other assistance.

Please note that we do not offer refunds for reasons such as accidental purchases, dissatisfaction with the product, or failure to follow the instructions provided for accessing and using the digital goods.

5. How to Contact Us Regarding Issues

If you have any concerns about your purchase, technical issues, or believe there is an error with your order, please contact us within 7 days of making the purchase. You can reach us by:

Please provide your order details (order number, email address used for the purchase, and description of the issue) to help us resolve the issue as efficiently as possible.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal obligations. The latest version will be posted on this page, and the “Last Updated” date will be revised accordingly. Please review this policy periodically to stay informed about our refund practices.

7. Contact Information

If you have any questions about this Refund Policy or need assistance with your order, please contact us at:

KURAK SKINS LIMITED
128 City Road
London, United Kingdom, EC1V 2NX
Company Reg No: 16139920
Email: privacy@epicskinshop.com

By completing a purchase on Epicskinshop.com, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with the policy, you should not make a purchase on our Website.